FAQ

✦ Due to COVID-19 situation:

  • I won't be accepting international orders for the time being.
  • Allow for 2 weeks or more for your order to arrive.

Answers to most frequently asked questions!

  • Where do you ship from?

Orders ship from USA through USPS First Class Mail.

  • When will my order ship?

It usually takes 2-3 days to pack your order and drop it at the post office. You'll receive a notification when it has been shipped.

  • Do my order come with Tracking Number?
Every order shipped with First Class Mail include tracking number. You'll get a notification with the tracking number once your order has been shipped.
  • How long will my order take to arrive?
US orders usually takes between 3-10 business days to arrive. Due to COVID-19, the waiting time may be longer.
  • My address is wrong, what can be done?
Email me ASAP at [email protected] to fix your address before it's shipped. Once shipped, it can't be changed and won't be eligible for a refund in case the package is lost.
  • I haven't received my order. || Tracking number is not updating.
If you haven't received your order 3 weeks after shipping date it's possible your order have been lost in transit. I'm not responsible for any lost packages or deliveries made to the wrong address.
  • What about cancelling, returning or exchanging my order?
I don't accept exchanges.

You can email me at [email protected] with your order number to cancel before your order is shipped for a full refund. Orders already shipped can't be cancelled.

Contact me withing 14 days of receiving your order for a return, you'll need to cover the shipping fees. Only a partial refund will be issued after items are safely received. Shipping costs can't be refunded.

  • My order was damaged during shipping, anything to do?
Contact me at [email protected] with photos of the damaged items to discuss further action. Usually, a replacement can be shipped or a partial refund can be issued.